Level 1
Organization
Define admins, global permissions and general settings.
Platform
A simple structure to operate WhatsApp at scale
Everything makes sense in 3 levels. First your company, then your teams, and finally your channels.
Level 2
Workspaces
Separate by branch, brand or client to work without mixing data.
Level 3
Channels
Connect WhatsApp and other channels to the right workspace to respond with context.
1 organization → many workspaces → many channels
How it works
Activate your operation
without a complex curve
A guided, visual flow easy to explain to any team.
Activation path
1 Organization
2 Workspaces
3 Channels
Step 1
Organization
Set up global security, administrative roles and account rules.
Step 2
Workspaces
Separate operations by branch, brand or client to avoid cross-contamination.
Central BranchNorth BranchClient ACME
Step 3
Channels
Connect WhatsApp and other channels to route messages to the right team.
WhatsAppInstagramFacebookWeb Chat
Configuration Explorer
Universe Ducto
Every organization is a unique constellation. Navigate between them and discover your ideal setup.
D
Core
Overview
Explore the universe of configurations
Each point of light represents an organization connected to the Ducto core. Click on a constellation to see how its workspaces and channels are structured.
Organization → Workspaces → Channels
Features
Everything in one place
The tools your team needs to operate with clarity.
Shared inbox
A single inbox for the whole team. No WhatsApp Web on anyone's phone.
Smart assignment
Rules to automatically assign conversations to the right agent.
Labels and filters
Organize conversations by status, type or any criteria you need.
Internal notes
Context only your team sees. No noise for the client.
Quick templates
Saved replies for frequently asked questions. Respond in seconds.
Full history
Everything discussed, when and with whom. Always available.
Team metrics
Response times, volume and performance per agent.
API and Webhooks
Integrate Ducto with your stack. Unlimited automations.
Multiple workspaces
Separate operations by brand, client or branch.
Start operating with clarity
Connect your first channel and see how your team gets organized in minutes.