Who was supposed to answer that?
Three people saw the message. Nobody replied. Everyone thought someone else would.
Manage all your support channels in one place
Separate your operation by teams or clients and maintain full control over every conversation.
No credit card
Guided setup
Cancel anytime
The real problem
Does this sound familiar?
Ducto was born from observing these same scenarios in real teams that handle chat, social media, and WhatsApp.
I don't know how the team is doing this week.
You need to see what each agent did, what's still pending, and where to step in before the customer waits too long.
That lead went without follow-up.
Between the volume and the informality of chats, prospects go cold without anyone noticing.
The conversation can come from any channel. Operational control lives in Ducto.
How it works
Your first operational flow in minutes.
Choose a channel, organize your conversations, and test follow-ups before inviting your team.
01
Connect your channels
Activate WhatsApp, Instagram, Messenger, web, or other channels depending on your operation.
02
Set up your flow
Create labels, rules, and priorities to try it alone or invite others later.
03
Operate and measure results
Centralize conversations, measure performance, and maintain operational traceability.
No credit card. Try a real flow before committing.
Features
Everything you need to
manage conversations
Respond faster, organize every conversation, and stay in control even when using different channels.
Respond in seconds with quick replies
Save frequent responses and reuse them with one click to serve customers faster.
Schedule and follow up
Schedule sends and follow-ups at exact dates and times, without relying on manual reminders.
Attend as a team without losing the thread
Share the inbox with your team and keep every conversation with an owner, context, and status.
And many more features
Custom labels
Organize your conversations any way you want. Label by priority or status.
Internal notes
Add notes only the team can see. Communicate without the customer noticing.
Advanced filters
Find conversations instantly by filtering by channel, agent, or status.
Smart notifications
Alerts only for what matters. Enable notifications by priority.
Enterprise security
Role-based access control and security best practices for your operation.
Real-time metrics
Monitor your team's performance. Real-time data always available.
Who is Ducto for?
Teams that attend through multiple channels
and need operational control.
For people and teams that serve customers via chat and want to improve their operation.
-
Freelancers and professionals
Organize your conversations and maintain a history per client without operational complexity.
Light operation
- Centralized history
- Automated replies
- Simple labeling
-
Growing SMBs
Align sales, support, and marketing with clear rules to distribute load and measure progress.
Expanding operation
- Multiple agents
- Automatic assignment
- Base metrics
-
Companies with branches
Coordinate conversations by location from a single view with control and consolidated reports.
Distributed operation
- Spaces per location
- Unified reports
- Central administration
-
Marketing agencies
Manage multi-brand accounts without information cross-contamination and with dedicated teams per client.
Multi-account operation
- Workspaces per brand
- Permissions per team
- Reports per client
-
Corporations
Standardize processes, compliance, and executive visibility in high-volume operations.
Enterprise operation
- SSO and advanced permissions
- Full traceability
- Executive reports
-
Technology integrators
Connect clients, systems, and flows with an API to operate in a scalable and secure way.
API-first operation
- REST API
- Webhooks
- Technical documentation
Is your operation different? Adjust channels, rules, and permissions to your flow.
Transparent pricing
A plan for every
stage of your business.
Choose the plan that fits today. You can grow when you need to.
Monthly
Yearly Save 20%
Starter
For getting started with structure
$49 /mo
Owner + one collaborator managing your first channels with order.
Includes
2 agents included
2 connected channels
1 workspace
2,500 active contacts/mo
Basic automations
Email support
MOST POPULAR
Growth
For growing teams
$99 /mo
Sales and support with automatic assignment and more channels.
Includes
5 agents included
5 connected channels
3 workspaces
10,000 active contacts/mo
Full automations, API and webhooks
Priority support
Scale
For multi-team operations
$299 /mo
Multiple teams, brands or branches with advanced automation.
Includes
15 agents included
10 connected channels
10 workspaces
30,000 active contacts/mo
Advanced analytics and full API
Priority support
Enterprise
For critical operations
Custom
Custom limits, dedicated SLA and negotiated terms.
Includes
Custom agents
Custom channels
Custom workspaces
Custom contacts
Dedicated onboarding
SLA and dedicated support
Organize your conversations with the channels you already have.
Frequently asked questions
Let's clear the doubts
If you can't find what you're looking for, contact us.
Ducto is a platform to centralize support, sales and operations via conversational channels in one place. It lets you organize conversations, assign owners, control access and track operational metrics without relying on manual processes.
No. Ducto is designed for non-technical teams. Onboarding is guided and basic flows require no custom development.
Yes. WhatsApp Business API is one of the supported channels. Ducto works on the official WhatsApp Business API infrastructure and its policies to operate with stability compared to unofficial solutions.
In most cases, yes. The number must meet WhatsApp Business API requirements. The team guides you through validation and the sign-up process to minimize operational friction.
It depends on the contracted plan. Ducto allows simultaneous operation of multiple agents with assignments, roles and history visibility to work without conflicts.
From activation, operational conversations are managed within Ducto with history, owners and centralized tracking. The exact scope may vary by channel and configuration.
No. Bots are used for repetitive tasks like frequent responses, routing and pre-classification. The human team retains control of cases that require commercial judgment or advanced support.
Yes. Ducto is prepared to separate operations by teams or work units to prevent mixing of data, access and conversations.
Billing depends on the plan and contracted volume. You can review current limits and conditions on the pricing page and, for special cases, coordinate with the sales team.
Ducto includes access controls, role-based permissions and good operational security practices. For technical details and current policies, check the security page .
Yes. Ducto offers API and webhook integration capabilities to connect external tools depending on the plan and use case.
Yes. You can cancel whenever you need to. If you have an active billing cycle, the service continues until that period ends. Before cancelling, export your data as indicated in the Terms.