Start free and grow when you need to.
Explore Ducto with a free account and decide which channels to connect.
Free Plan
Perfect for testing and validating
$0
forever
1 connected channel
WhatsApp or another available channel
100 active contacts
For testing, not for operating
1 active agent
Control without operational noise
7-day history
Recent conversations
Internal notes
Do not miss anything
No credit card
Set up in minutes
No credit card • No commitments
Need more? Change plans at any time
More agents
Automations
Advanced analytics
API integrations
Monthly
Yearly Save 20%
Free
For trying Ducto
$0 /mo
One channel and one agent to validate the basic workflow.
Includes
1 agent included
1 connected channel
1 workspace
100 active contacts/mo
No add-on purchases
Community support
Starter
For getting started with structure
$49 /mo
Owner + one collaborator managing your first channels with order.
Includes
2 agents included
2 connected channels
1 workspace
2,500 active contacts/mo
Basic automations
Email support
MOST POPULAR
Growth
For growing teams
$99 /mo
Sales and support with automatic assignment and more channels.
Includes
5 agents included
5 connected channels
3 workspaces
10,000 active contacts/mo
Full automations, API and webhooks
Priority support
Scale
For multi-team operations
$299 /mo
Multiple teams, brands or branches with advanced automation.
Includes
15 agents included
10 connected channels
10 workspaces
30,000 active contacts/mo
Advanced analytics and full API
Priority support
Enterprise
For critical operations
Custom
Custom limits, dedicated SLA and negotiated terms.
Includes
Custom agents
Custom channels
Custom workspaces
Custom contacts
Dedicated onboarding
SLA and dedicated support
Full plan comparison
| Free | Starter | Growth Most popular | Scale | Enterprise | |
|---|---|---|---|---|---|
| Plan capacity | |||||
| Active contacts/month | 100 | 2,500 | 10,000 | 30,000 | Negotiated |
| Agents | 1 | 2 | 5 | 15 | Negotiated |
| Connected channels | 1 | 2 | 5 | 10 | Negotiated |
| Workspaces | 1 | 1 | 3 | 10 | Negotiated |
| Messaging channels | |||||
| WhatsApp Business API | |||||
| Instagram DM | |||||
| Facebook Messenger | |||||
| Conversations & inbox | |||||
| Unified inbox | |||||
| Notes and labels | |||||
| Message templates | |||||
| Conversation history | 30 days | 90 days | Unlimited | Unlimited | Unlimited |
| Contact profiles | |||||
| Bulk actions | |||||
| Manual assignment | |||||
| Auto-assignment rules | |||||
| Automation & workflows | |||||
| Keyword auto-replies | |||||
| Welcome messages | |||||
| Workflows | |||||
| Multi-step workflows | |||||
| API & integrations | |||||
| REST API | |||||
| API requests/month | 3,000 | 20,000 | 50,000 | 500,000 | 1,000,000 |
| Webhooks | Up to 2 | Up to 4 | Up to 10 | Custom | |
| n8n integration | |||||
| Analytics & reports | |||||
| Basic metrics | |||||
| Team reports | |||||
| Channel analytics | |||||
| Custom reports | |||||
| Data export | |||||
| Security & access | |||||
| SSL encryption | |||||
| Role-based access | Basic | ||||
| Audit logs | |||||
| SSO | |||||
| Custom data retention | |||||
| Support & onboarding | |||||
| Community support | |||||
| Email support | |||||
| Priority support | |||||
| Dedicated account manager | |||||
| Dedicated onboarding | |||||
| SLA | |||||
| Setup assistance | |||||
| Available add-ons | |||||
| Extra agent | $15/mo | $15/mo | $15/mo | Custom | |
| Extra channel | $15/mo | $15/mo | $15/mo | Custom | |
| Extra workspace | $10/mo | $10/mo | $10/mo | Custom | |
| Extra contacts (1,000) | $10/mo | $10/mo | $10/mo | Custom | |
Estimate your plan based on your real operation
No per-message fee. Ducto is priced by capacity: users, channels and contacts.
Adjust your operation
Move the controls to compare base plan, add-ons and upgrade.
Agents / users
11 of 1 includedNo add-on
Connected channels
11 of 1 includedNo add-on
Workspaces / brands
11 of 1 includedNo add-on
Active contacts / month
5050 of 100 includedNo add-on
No per-message feeMeta is paid directlyWhatsApp included
Free
$0
per month
Plan Free$0/mo
- 1 agent included
- 1 connected channel
- 1 workspace
- 100 active contacts/mo
No per-message fee · Meta is paid directly to Meta
Let's clear the doubts
If you can't find what you're looking for, contact us.
Ducto is a platform to centralize support, sales and operations via conversational channels in one place. It lets you organize conversations, assign owners, control access and track operational metrics without relying on manual processes.
No. Ducto is designed for non-technical teams. Onboarding is guided and basic flows require no custom development.
Yes. WhatsApp Business API is one of the supported channels. Ducto works on the official WhatsApp Business API infrastructure and its policies to operate with stability compared to unofficial solutions.
In most cases, yes. The number must meet WhatsApp Business API requirements. The team guides you through validation and the sign-up process to minimize operational friction.
It depends on the contracted plan. Ducto allows simultaneous operation of multiple agents with assignments, roles and history visibility to work without conflicts.
From activation, operational conversations are managed within Ducto with history, owners and centralized tracking. The exact scope may vary by channel and configuration.
No. Bots are used for repetitive tasks like frequent responses, routing and pre-classification. The human team retains control of cases that require commercial judgment or advanced support.
Yes. Ducto is prepared to separate operations by teams or work units to prevent mixing of data, access and conversations.
Billing depends on the plan and contracted volume. You can review current limits and conditions on the pricing page and, for special cases, coordinate with the sales team.
An active contact is any contact that had activity during the month. Messages exchanged with that contact within the same month are unlimited. Only the unique contact is counted, not the number of messages sent.
Limits are fair-use thresholds, not hard cutoffs. If you exceed them, operations are not interrupted. Overages are automatically charged at the end of the billing period at the add-on rate ($10 per 1,000 additional contacts). You can set usage alerts in your dashboard to avoid surprises.
Ducto includes access controls, role-based permissions and good operational security practices. For technical details and current policies, check the security page .
Yes. Ducto offers API and webhook integration capabilities to connect external tools depending on the plan and use case.
Yes. You can cancel whenever you need to. If you have an active billing cycle, the service continues until that period ends. Before cancelling, export your data as indicated in the Terms.